For MARS login or registration difficulties, you may contact the department at MaritimeNCC@awe.gov.au or Telephone: 1300 004 605 or +61 8 8201 6185.
For PEMS login or registration difficulties, you may contact the department at PEMS support: pems@awe.gov.au or Telephone: 1800 851 305.
Terms of use
Maritime Arrivals Reporting System (MARS)
CONDITIONS OF USE
Welcome to the Department of Agriculture, Fisheries and Forestry Maritime Arrivals Reporting System (MARS). In using these services to meet biosecurity regulatory requirements, you accept these conditions. Please read them carefully.
Electronic offline forms can be used to facilitate submission of information into MARS. However, reporting timeframes are only recognised when the information is received in MARS.
In using MARS, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. The department reserves the right to refuse access, terminate your account, remove or edit content for any reason at any time.
Information available to you in MARS should be treated as confidential information and must not be disclosed to anyone except shipping agents and/or vessel operators associated with that vessel without prior permission from the department.
When you use MARS, you are communicating with us electronically. You consent to receive communications from us electronically. You agree that all communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
All content included on this site, such as text, button icons, is the property of the Department of Agriculture, Fisheries and Forestry and protected by international copyright laws.
The above terms are relevant to all users of MARS, the following terms are specific to your role in using MARS.Agency Administrator
When you submit information on behalf of a vessel operator, you warrant that the information is a true and correct representation of information provided by the operator of the vessel and any changes to the information provided have been confirmed with the operator of that vessel.
When authorising an agency representative to access and use MARS, you must verify that the requestor is a shipping agent eaged by your organisation and only approve legitimate requests.
When authorising a vessel operator to access and use MARS, you must verify that the requestor is the vessel operator and only approve legitimate requests.
When you are no longer undertaking the role of Agency Administrator and intend to assign the role to another person in your organisation, you are satisfied that the Agency Administrator role is to be assigned to an appropriate member of your organisation; and can manage the Agency Administrator role in accordance with these terms and conditions.
When you are no longer working for your organisation, you must notify the department to ensure that your account is disabled.
Where you are aware that an agency representative has left your organisation permanently; has left on long term leave; or in a role that no longer requires access to MARS, you ensure the agency representatives account is removed from MARS.Agency Representative
When you submit information on behalf of a vessel operator, you warrant that the information is a true and correct representation of information provided by the operator of the vessel and any changes to the information provided have been confirmed with the operator.
Where you are intending to leave your organisation permanently; or taking long term leave; or in a role that no longer requires access to MARS, you must notify your Agency Administrator to ensure that your account is removed from MARS.Vessel Operator
When you submit information to MARS to the associated agency, you acknowledge that the information is a true and correct representation of information.
If you are no longer the operator of the vessel, you must notify your nominated shipping agent and/or the department.Plant Export Management System (PEMS)
Client Registration
Before you can be granted access to PEMS you must agree to the following Terms of Use. After accepting the Terms of Use, you will be taken to the next step in the registration process.
The PEMS web site
The PEMS web site (the Site) is operated by the Department of Agriculture, Fisheries and Forestry (the Department) on behalf of the Australian Government.
Terminology
Content means information, images or data that are available on or through the Site.
Scope of these Terms of Use
Your use of the Site and the Content is governed by these Terms of Use as amended from time to time.
Disclaimer
Before relying on the material in any important matter, users should carefully evaluate its accuracy, currency, completeness and relevance for their purposes, and should obtain any appropriate professional advice relevant to their particular circumstances.
Acknowledgement of Conditions of Use
Welcome to PEMS. In using these services to meet biosecurity regulatory requirements, you accept these conditions. Please read them carefully.
In using PEMS, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. The Department reserves the right to refuse access, terminate your account, remove or edit content for any reason at any time.
Information available to you in PEMS, which has not been submitted by you, should be treated as confidential information and must not be disclosed to anyone without prior permission from the Department.
When you use PEMS, you are communicating with us electronically. You consent to receive communications from us electronically. You agree that all communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
All content included on this site, such as text, button icons, is the property of the Department of Agriculture, Fisheries and Forestry and protected by international copyright laws.
The above terms are relevant to all users of PEMS, the following terms are specific to your role in using PEMS.
- Authorised Officer (AO)
- Electronic Data Interface (EDI) user Executive
- Exporter executive
- Establishment executive
When you submit information on behalf of an exporter, you warrant that the information is a true and correct representation of information provided by the exporter and any changes to the information provided have been confirmed with the exporter.
When you submit information on behalf of an exporter, you warrant that the information is a true and correct representation of information provided by the exporter and any changes to the information provided have been confirmed with the exporter.
When you submit information to the Department of Agriculture, Fisheries and Forestry using PEMS you acknowledge that the information is a true and correct representation of the information.
When you access information available to you in PEMS this information is considered confidential information, unless you had prior knowledge of the information and it was submitted on your behalf, and must not be disclosed to anyone without prior permission from the Department.
By accepting these terms and conditions you acknowledge that:
- the Site and the content may not reflect the latest plant export information
- Commonwealth legislative requirements may be varied, amended or updated from time to time
- you must comply with Australian legislation for plant exports and satisfy importing country requirements that are applicable at the time of export
- you are authorised to access the information, including commercial-in-confidence, information, which may be held in PEMS and that you are responsible for advising the Department of Agriculture, Fisheries and Forestry if this authorisation changes
- the information provided with your PEMS registration is complete and correct
- the Department of Agriculture, Fisheries and Forestry may suspend or terminate access to the Site for some or all users at any time
- giving false and misleading information is a serious offence
- false declarations may lead to prosecution under the Criminal Code Act (1995).
Links to External Sites
The Site may provide links to a range of external websites. Links to other websites are inserted for convenience and do not constitute endorsement by the Department of Agriculture, Fisheries and Forestry of material at those sites, or any associated organisation, product or service.
The Department of Agriculture, Fisheries and Forestry does not have control over the content of the linked sites nor the changes that may occur to content on those sites.
Copyright
With the exception of the Commonwealth Coat of Arms, the Department of Agriculture, Fisheries and Forestry logo, any material protected by a trade mark, and where otherwise noted, all material presented on the Site is provided under a Creative Commons Attribution 3.0 Australia licence.
The details of the relevant licence conditions are available on the Creative Commons website as is the full legal code for the CC BY 3 AU licence. To access the licence conditions go to is licensed under a Creative Commons http://creativecommons.org/licenses/by/3.0/
The Creative Commons licence allows users to copy, distribute, transmit and adapt material for commercial and non-commercial purposes. Users must ensure that all material that is copied, distributed and adapted for commercial and non-commercial purposes is attributed, as set out below.
Attribution
Where you adapt or modify any content or reproduce or republish any content from PEMS as part of another document or website, you must include the following attribution statement:
This [document/website] uses content sourced from the Australian Government Department of Agriculture, Fisheries and Forestry - PEMS website, Material sourced from the PEMS website is licensed on a Creative Commons Attribution 3.0 Australia licence and is also subject to the PEMS Terms of Use. The Australian Government has not reviewed and does not necessarily endorse this [document/website].
Privacy
Personal information means any information or opinion about an identified, or reasonably identifiable, individual.
The collection of personal information (as defined by the Privacy Act 1988 (Privacy Act)) by the Department in relation to this website is for the purposes of providing you secure access to the PEMS website, recording inspection results and related purposes. If the relevant personal information requested in this website is not provided by you, the Department will be unable to register you as a user of the PEMS website which is essential for you to record and submit inspections and supporting documentation electronically.
Personal information may be disclosed to other Authorised Officers and other Australian agencies, including persons or organisations where necessary for these purposes, provided the disclosure is consistent with relevant laws, in particular the Privacy Act. Your personal information will be dealt with in accordance with the Australian Privacy Principles contained in the Privacy Act.
The Department"s Privacy Policy, including information about access to and correction of your personal information, can be found at: http://awe.gov.au/about/commitment/privacyy
To contact the department about your personal information or to make a complaint:
Telephone: Switchboard +61 2 6272 3933
Email: privacy@awe.gov.au
Post: Privacy Contact Officer, Department of Agriculture, Fisheries and Forestry, GPO Box 858, Canberra ACT 2601.
If you have any questions about these terms of use, contact us at:
Department of Agriculture, Fisheries and Forestry
18 Marcus Clarke Street
Canberra City ACT 2601
Tel: +61 2 6272 3933
Fax: +61 2 6272 5161
ABN: 34 190 894 983
